Privacy Policy

Vetrics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility monitoring platform.

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company name and website URL
• Password (stored securely hashed)
• Profile preferences and settings

Brand and Monitoring Data

To provide our services, we collect:

• Brand names and associated domains you choose to monitor
• Prompts and queries you configure for tracking
• Competitor information you add for benchmarking
• AI platform responses related to your tracked prompts

Payment Information

Payment processing is handled entirely by Stripe. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. We receive only a payment token and basic transaction information (last 4 digits, card type, billing address) from Stripe.

Usage Data

We automatically collect certain information when you use our platform:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, device type)
• Feature usage patterns within the application

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our AI visibility monitoring services
• Process transactions and send related billing information
• Send service-related communications (updates, security alerts, support)
• Analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues or abuse
• Comply with legal obligations

3. Data Sharing and Third Parties

We share your information only with the following categories of service providers, and only as necessary to deliver our services:

Infrastructure and Authentication

Supabase — Provides our authentication system and database infrastructure. Your account data is stored securely in Supabase's cloud infrastructure.

Payment Processing

Stripe — Handles all payment processing. Stripe is PCI-DSS Level 1 certified, the highest level of certification in the payments industry.

AI Platform Queries

To monitor your brand visibility, we send queries to AI platforms including OpenAI (ChatGPT), Anthropic (Claude), Perplexity, Google (Gemini), and Microsoft (Copilot). These queries contain only the prompts you configure — we do not share your personal account information with these providers.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Ever.

4. Data Security

We implement appropriate technical and organizational security measures including:

• Encryption of data in transit (TLS 1.3) and at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and monitoring
• Access controls limiting employee access to personal data
• Secure cloud infrastructure with reputable providers

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Historical monitoring data is retained according to your plan limits (7 days for Starter, 90 days for Pro, unlimited for Enterprise).

Upon account deletion, we will delete your personal data within 30 days, except where we are required to retain data for legal, tax, or compliance purposes.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your data
• Restriction: Request limitation of processing

To exercise these rights, contact us at privacy@vetrics.ai.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. Our service providers maintain appropriate safeguards for international transfers, including Standard Contractual Clauses where required.

8. Children's Privacy

Vetrics is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of Vetrics after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@vetrics.ai

Frequently Asked Questions